At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

The Account Manager, Production oversees all campaigns and projects for assigned clients from a production point of view. This role is dedicated to ensuring the highest level of client service and seamless execution of production projects, along with collective accountability for scope, schedule, quality and budget. The Account Manager works with fellow Account Managers, Project Managers and other support staff to ensure campaigns/projects meet or exceed client goals from a quality and delivery perspective. 

• Oversee and be accountable for all campaign and project work for assigned clients with a lens on external-facing client service.
• Partner with Account Executives of assigned accounts to understand client goals and Key Performance Indicators.
• Own the day-to-day workflow of campaigns and projects to keep Account Executives focused on sales. Account Executives secure the opportunity, the Account Manager sets the project up for success and ensures triple-A delivery.
• Lead, motivate, and set clear expectations with internal stakeholders to consistently provide above-and-beyond levels of client service.
• Direct production work through the support team to ensure success.
• Be present, on-site, to drive project workflow through appropriate departments.
• Work fluently within iQuote/Monarch to create campaigns/projects, develop estimates, manage client facing schedules and billing.
• Work with assigned Account Executive to plan the bi-weekly forecast to understand client demand to the fullest and assign appropriate resources to accomplish the work.
• Stay in lockstep with the assigned Account Executive to understand macro client strategic business goals and changes.
• Establish a strong relationship with assigned clients. Build trust over time.
• Understand all account strategies for the assigned client, including account operating budgets, forecasts, and financial reports to ensure proper support teams are in place and driving toward business goals.
• Prioritize billing/profitability for assigned account, with a clear understanding of all monthly, quarterly, and annual billing.
• Work with finance to deliver all client-specific data for reporting.
• Liaise with other peer-level Account Managers for continuous improvement and to ensure day-to-day processes align with client goals and stay consistent.
• Lend help to other clients in times of light work on dedicated client by focusing on standard work.
• Work alongside Sr. Director Customer Partnerships as part of the strategic team to grow and improve client service and relationships.
• Provide relevant updates regarding account needs, team/support needs and budgeting.

Mandatory Qualifications:

• Minimum 1-2 years professional experience in a project management discipline.
• Proficient in Outlook, Word, Excel, and job tracking systems.
• Excellent verbal and written communication skills.
• Possess an in-depth understanding of print campaign production.
• Self-Starter with strong follow-through; Proactive approach to identify and solve problems before they arise.
• Ultimate client satisfaction mentality and approach.
• Strong leadership presence and the ability to motivate to get results.
• Think strategically and possess outstanding analytic skills.
• Ability to work in a collaborative and team environment.

Preferred Qualifications:

• Printing and/or Marketing Agency industry experience helpful.
• Project Management Professional training.
• Bachelor’s degree in related field.

The national pay range for this role is listed above. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.