At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

In conjunction with the Account Executive/Business Development team, the IT Product Manager will support the team with Imagine Dotti platform introductions, capabilities, demonstrations, and technical requirements. Dotti is an Imagine all-in-one print management software solution that allows customers to easily manage their print production projects and in-store marketing programs with complete control and visibility every step of the way. This role will act as the conduit between IT and the Sales Development functions, as it relates to Dotti sales and customer demonstrations and training of functionality and features and responding to customer inquiries.

• Product Roadmap & Strategy:
  • Identify and prioritize product opportunities based on customer needs, market trends, and business goals.
  • Collaborate with stakeholders to define and maintain a clear, actionable product roadmap.
  • Lead initiatives related to the migration of customers from legacy software to new platforms.
• Customer Engagement & Onboarding:
  • Conduct product demonstrations for prospective and existing customers.
  • Support new customer on-boarding by providing guidance, training, and resources to ensure successful adoption.
  • Act as a bridge between customers and internal teams to ensure feedback is captured and acted upon.
  • Research prospect’s business/technology prior to engaging with the prospect
  • Develop and deliver technical product presentations/demonstrations used to engage customers and prospects and educate sales teams on functionality/services offered
  • Analyze customers' technical specifications, recommends the best product configuration and installation process, and estimates implementation effort, time, and resources
• Cross-functional Collaboration:
  • Work closely with engineering, sales, and support teams to deliver high-quality product features.
  • Translate customer insights into clear product requirements and user stories.
  • Partner with development team to determine how products/services could be designed or modified to best suit the customer’s needs
• Legacy System Familiarization
  • Develop a deep understanding of existing legacy software systems to effectively support customers during their transition to new solutions.
  • Serve as a subject matter expert on both legacy and new systems to ensure smooth migration and minimize disruption.
• Provide technical training for customers
• Participate in product, sales, and role-specific trainings, as part of continuing education and expertise development

MINIMUM QUALIFICATIONS OF POSITION
• Bachelor's degree in computer science, information technology, engineering, or a related discipline
• 3+ years of related experience
• Experience in creating and delivering effective presentations and training
• Proven results of delivering customer solutions for growth

PREFERRED QUALIFICATIONS OF POSITION
• Experience in product management role representing web-based technology solutions
• Experience using Microsoft Suite including PowerPoint
• Excellent written and oral communication skills

KNOWLEDGE AND SKILLS
• Familiarity with programming languages, databases, networking, and other relevant technical skills
• Knowledge of industry-specific technologies and trends
• Ability to understand customer needs and articulate how the technology meets those needs
• Ability to adapt to changes in technology and market conditions
• Willingness to learn and stay updated on new developments in the industry
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Strong interpersonal skills for building and maintaining relationships with customers and internal teams
• Ability to identify and solve technical problems for customers
• Analytical thinking and troubleshooting skills
• Ability to work collaboratively cross functionally with sales teams, product managers, and other departments
• Team player with a willingness to share knowledge and support colleagues
• Ability to effectively communicate and drive results with customers

The national pay range for this role is listed above. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.